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Your Questions, Answered
We know that planning a trip comes with lots of questions. Whether you're wondering about check-in details, what to pack, or what to expect when you arrive, we've got you covered.
This FAQ section is here to help you feel confident and prepared before and during your stay. From pet policies and kitchen amenities to internet access and local recommendations, we’ve compiled the answers to the most common things guests ask us.
If you don’t see your question listed here, don’t hesitate to reach out. We’re just a message away and happy to help—so you can focus on what really matters: relaxing and making memories.
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When is check-in and check-out?We offer easy self-check-in with a unique code provided before your stay. Check-in is anytime after 3pm and check-out is by 10am. Let us know if you need flexibility and we’ll do our best to accommodate.
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What parts of the home will I have access to?Guests have access to the entire home and all outdoor spaces, including the screened patio, backyard, and laundry room.
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How many guests can the home accommodate?The home features four bedrooms, five beds, three full bathrooms, and can comfortably accommodating up to eight guests.
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Is the property pet-friendly?Yes! We welcome well-behaved pets and offer a fully fenced-in yard. Please note: If pet hair is found on sheets, linens, or furniture, a $200 cleaning fee will apply after check-out.
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Is there parking available?Yes, we offer driveway and garage parking that can accommodate up to two vehicles. Please note: The driveway is monitored by a video camera for the security of our guests.
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What happens if something breaks or goes wrong during my stay?We’re here to help. If anything isn’t quite right when you arrive—or during your stay—please let us know right away so we can make it right as quickly as possible.
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Is the property professionally cleaned?Yes. Our homes are cleaned by a professional team between every guest, following a detailed checklist to ensure a spotless and sanitary environment.
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What’s your cancellation policy?Our cancellation policies vary by property and season. You’ll see the specific terms at the time of booking. If you have questions or concerns, reach out and we’ll walk you through your options.
Have a
question?
Fill out the form or send us an email, and we’ll be in touch as soon as we can.
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